Shipping policy

SHIPPING AND DELIVERY

Orders are packed and dispatched no later than the next business day. All orders are fulfilled and shipped from our office and warehouse in Gothenburg, Sweden, via PostNord. Orders placed on weekends or public holidays are dispatched on the following business day.

If unexpected delivery delays occur without prior notice, please contact our customer support team at info@snallaalice.se.

DOMESTIC SHIPPING (SWEDEN)

Standard delivery time is approx. 2–3 business days.

- NON-TRACKED (1st Class letter directly to mailbox): 39 SEK (FREE SHIPPING over 349 SEK)

- TRACKED (Tracked 1st Class to mailbox): 69 SEK (FREE SHIPPING over 499 SEK)

- SERVICE POINT PICKUP (Service Point delivery to nearest parcel shop): 129 SEK

CLICK & COLLECT – STORE PICKUP (GOTHENBURG)

Picking up your online order at our physical store (Kyrkogatan 17, Gothenburg) is completely free of charge. Ring the doorbell if the doors are locked (Mondays)!

Store Opening Hours:

Monday - Friday: 10:00 - 18:00
Saturday: 11:00-15:00
Sunday: Closed

INTERNATIONAL SHIPPING (EU)

Orders shipped within the European Union are dispatched via PostNord and delivered to your mailbox or nearest local pickup point via local postal partners.

- Standard EU Shipping: 49 SEK (approx. €4.90, converted automatically at checkout)

- Delivery time: Typically 3–7 business days depending on destination country.

CUSTOMER ADDRESS RESPONSIBILITY

It is the customer's responsibility to provide a complete and accurate delivery address, including postal code, city, country, and apartment/suite number where applicable.

- If a package is returned to us due to an incorrect address, uncollected parcel, or failed delivery attempt, the customer will be charged for the reshipping fee.

- If a package is lost due to an incorrect or incomplete address provided by the customer, the customer assumes full liability for the lost order value. To receive the items, a new order must be placed and paid in full.