TERMS OF PURCHASE

COMPANY INFORMATION

Snälla Alice is a Swedish brand operated by Screw my Beauty AB (Swedish Company Registration No. 559275-0904).

HEADQUARTERS AND CONTACT

Snälla Alice, Kyrkogatan 17411 15 Göteborg, Sweden
Email: info@snallaalice.se

ORDERS AND PRICING

Prices are primarily displayed in Swedish Kronor (SEK) or Euro (EUR). Depending on your selected region, prices may also be shown in your local currency based on live exchange rates. All prices include applicable Value Added Tax (VAT), which is automatically calculated and applied at checkout based on your delivery country within the EU.To complete a purchase at snallaalice.se, you must be at least 18 years old or possess parental/guardian consent. By placing an order, you agree to these Terms and Conditions and confirm that all provided details are accurate.Once your order is placed, an order confirmation and receipt will be sent to your email address. If you notice any errors or do not receive a confirmation, please contact info@snallaalice.se . Please keep your order confirmation for any future correspondence.

DISCOUNTS AND GIFT CARDS

Discount codes and promotional offers do not apply to the purchase of gift cards. If a discount code is erroneously applied to a gift card purchase, we reserve the right to cancel the gift card and refund the amount paid.

PAYMENT METHODS

Payments are processed securely via Klarna and our checkout partners. Available payment methods vary by country and may include credit/debit card (Visa, Mastercard, etc.), Klarna Pay Now / Pay Later / Slice It, or local bank transfers.The financial transaction is managed directly by the payment provider, while the purchase agreement is made with Snälla Alice.

SHIPPING AND DELIVERY

Orders are packed and dispatched no later than the next business day. Orders placed on weekends or public holidays are dispatched on the following business day.

DOMESTIC SHIPPING (SWEDEN)

Shipped via PostNord. Normal delivery time is approximately 2–3 business days. Delivered directly to your mailbox or a local postal point, depending on the selected shipping option.

INTERNATIONAL SHIPPING (EU)

Standard EU shipping fee is 49 SEK (approximately €4.90, depending on exchange rates at checkout). Delivery time is typically 3–7 business days depending on the destination country. Delivered to your mailbox or nearest local collection point via our international logistics partners.

CUSTOMER ADDRESS RESPONSIBILITY

It is the customer's responsibility to provide a complete and accurate delivery address, including postal code, city, country, and apartment/suite number where applicable.If a package is returned to us due to an incorrect address, uncollected shipment, or delivery failure, the customer will be charged for reshipping fees.If a package is lost due to an incorrect address provided by the customer, the customer assumes full liability for the lost order value. To receive the items, a new order must be placed and paid in full. If unexpected delivery delays occur without prior notice, please contact info@snallaalice.se.

RIGHT OF WITHDRAWAL, 60-DAY RETURN POLICY & EXCHANGES

Consumers within the EU are entitled to a statutory 14-day right of withdrawal from the day the goods are received. In addition, Snälla Alice offers a 60-day return policy allowing you to return or exchange eligible products within 60 days of delivery. The customer is responsible for the direct cost of return shipping.

RETURN REGISTRATION

All returns and exchanges must be registered through our return portal.

HYGIENE PROTECTION

Because earrings are hygiene articles, the protective seal must remain intact for refunds. However, size or model exchanges are permitted even if the seal has been broken.

REFUNDS AND SHIPPING COSTS ON RETURNS

If you exercise your statutory 14-day right of withdrawal on an entire order, your original standard delivery fee will be refunded up to our standard rate (39 SEK domestic / 49 SEK / approx. €4.90 international). Extra costs for express delivery options are non-refundable. Our fixed return shipping fee of 49 SEK (or equivalent in EUR) will be deducted from your total refund amount.Approved refunds will be processed promptly and no later than 14 days after receiving the returned goods or valid proof of return dispatch.

PRICE DIFFERENCES ON EXCHANGES

EXCHANGE TO A LOWER-PRICED ITEM

Any remaining balance is refunded as a digital store credit voucher sent to your email or account, valid for 12 months in our webshop.

EXCHANGE TO A HIGHER-PRICED ITEM

You pay the price difference during the checkout process when the exchange is finalized.

PROMOTIONAL ITEMS

For items purchased during a discount campaign or bundle offer (e.g. quantity discounts or "Gift with purchase"), the exchange/credit value is calculated based on the net amount actually paid after all discounts have been applied.

STATUTORY WARRANTY AND 2-YEAR GUARANTEE

Under EU consumer protection rules, consumers enjoy a statutory guarantee of at least two (2) years (3 years in Sweden) for goods that are defective or not as advertised at the time of delivery.In addition, Snälla Alice provides a 2-year commercial guarantee on all products. Notice of any defect must be submitted within a reasonable time after discovery. In the event of a valid claim, we will primarily repair the item, secondarily replace it, or issue a refund if replacement is not feasible. Contact info@snallaalice.se for all warranty and defect claims.

LIMITATION OF LIABILITY AND FORCE MAJEURE

We assume no liability for indirect damages arising from the use of our products.We are exempt from liability for failure or delay in performance caused by circumstances beyond our reasonable control (Force Majeure), such as labor conflicts, fire, war, government actions, or carrier disruptions.

PRIVACY POLICY (GDPR)

Screw my Beauty AB is the data controller responsible for processing personal data in accordance with the EU General Data Protection Regulation (EU) 2016/679 (GDPR).We process personal data (name, address, email, phone number) solely to fulfill orders, process shipments, handle customer inquiries, and comply with legal requirements (such as bookkeeping regulations). We never sell your personal information. Data is only shared with trusted third parties (such as logistics carriers and payment gateways) strictly to fulfill our services to you.Under the GDPR, you have the right to access, rectify, or request the deletion of your personal data held by us. To exercise these rights, contact info@snallaalice.se. You also have the right to lodge a complaint with your local data protection authority or the Swedish Authority for Privacy Protection (IMY).

APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by Swedish law. However, as an EU consumer, you retain the full protection of mandatory consumer protection laws of your country of residence under Regulation (EC) No 593/2008 (Rome I). In the event of a dispute, please contact our customer service team first. EU consumers may also consult the European Consumer Centres Network (ECC-Net) or the Swedish National Board for Consumer Disputes (ARN): Allmänna Reklamationsnämnden Box 174, 101 23 Stockholm, Sweden www.arn.se

SPECIAL TERMS FOR DELIVERY AND RETURNS TO THE UNITED STATES

DELIVERY TO THE UNITED STATES

Shipments to the United States are sent via International Shipping using PostNord Registered Mail (Rek Utrikes) and handled locally by the national postal carrier. The standard estimated delivery time is approximately 7–14 business days.

Deliveries are handled on a DAP (Delivered at Place) / DDU (Delivered Duty Unpaid) basis. Any customs duties, local taxes, or import processing fees assessed by US authorities are not included in the checkout price and are the sole responsibility of the recipient upon arrival.

RETURNS AND WITHDRAWAL (USA)

For orders delivered to the United States, a 14-day return window applies, starting from the date you pick up or sign for your delivery. Earrings are classified as hygiene products, meaning the protective seal must remain intact for refunds. For exchanges to a different design or model, broken seals are accepted.

The customer is solely responsible for arranging and paying the return postage back to our facility in Sweden. The return must be sent via a fully trackable shipping method to ensure verifiable delivery. Always keep the receipt and tracking number until your return is completed.

REFUNDS FOR US RETURNS

As soon as we receive and process your return, the inspection is initiated. Approved refunds are executed within 14 days back to the original payment method used during checkout. Original shipping fees, local customs charges, or import taxes paid to authorities cannot be refunded.