Terms of Service

TERMS OF PURCHASE

ORDER

All prices are stated in Swedish Kronor and include the applicable VAT at the time of sale, currently 25%.

To make a purchase on www.snallaalice.se, you must be over 18 years old. If you are under 18, parental consent is required according to the Parental Code. By placing an order on snallaalice.se, you agree to the terms and conditions published at the time and certify that the information you provide about yourself is correct. Once you have completed your order, an order confirmation and receipt will be sent to your email address. If there is an error in the order confirmation or if you do not receive one, please contact our customer service at info@snallaalice.se.

We recommend that you save the order confirmation to facilitate any future contact with our customer service. The confirmation also serves as proof of your purchase.

PAYMENT OPTIONS

Klarna
Klarna offers a variety of payment options: Swish, card payment, invoice, account credit, or direct bank payment. Whichever payment option you choose, Klarna handles the payment transaction, while the purchase of the product or service itself is made directly by Snälla Alice. For Klarna's full terms and conditions, please read here.

DELIVERY TERMS

Orders are packed no later than the next business day. All packages are sent with Postnord, and the normal delivery time is approximately 2-3 business days. The shipment will be delivered directly to the mailbox at the specified home address. Orders placed on weekends and holidays will be shipped no earlier than the following business day.

It is the customer's responsibility to provide a correct and complete delivery address when ordering. If a shipment does not arrive due to an incorrectly provided address or name, the customer is responsible for this.

If the package is returned to us due to an incorrect address or inability to deliver, the customer will be charged a new shipping cost for us to resend the order.

If the package is lost due to an incorrectly provided address, the customer is responsible for the lost order value. If the customer still wishes to receive the products, a new order must be placed and paid in full.

If delays in delivery occur (without us having notified you of a longer delivery time), please contact our customer service at info@snallaalice.se.

RIGHT OF WITHDRAWAL AND COMPLAINTS

According to the Distance Contracts Act (as per the Swedish Consumer Agency), private customers have a 14-day right of withdrawal. However, at Snälla Alice, you always have a 60-day right of withdrawal. This means that as a customer, you have the right to cancel your purchase within 60 days after receiving the item. When exercising the right of withdrawal/open purchase, the customer is responsible for the return shipping. To exercise the right of withdrawal, you can email info@snallaalice.se.

Since earrings are a hygiene product, the seal must be unbroken for any return. However, it is perfectly fine to exchange for a different size or item even if the seal is broken.

You always have a warranty on the products you purchase from us (2 years), however, defects must be reported within a reasonable time from discovery. We always try to remedy the defect first, then replace the item, and finally, offer a refund. Please contact our customer service regarding questions about complaints and returns at info@snallaalice.se.

Refunds for received and approved returns will be made as soon as possible, but no later than within 30 days.

HANDLING OF PRICE DIFFERENCES UPON EXCHANGE

We want you to be completely satisfied with your jewelry from Snälla Alice. The following procedures apply for price differences when exchanging a product:

1. Exchange for a product with a lower price

If you exchange for an item that has a lower price than your original order, a price difference will arise. This price difference will be refunded in the form of a digital store credit.

Validity: The store credit is valid for 12 months from the date of issue.
Delivery: The code will be sent either to your email address or to your personal account on the Snälla Alice Webshop.
Usage: The code can be used as a payment method for future purchases in our webshop.

2. Exchange for a product with a higher price

If the new item is more expensive than the original product, you will pay the price difference using the payment options offered at checkout when the exchange is processed.

3. Special conditions for campaigns

When exchanging an item purchased during a campaign (e.g., "Gift with Purchase" or quantity discount), the value of the store credit will be based on the actual amount you paid after all discounts have been applied.

LIMITATION OF LIABILITY

We do not take responsibility for indirect damages that may arise due to the product. We accept no liability for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions.

PRIVACY POLICY

We are committed to protecting your personal integrity and want you to feel secure in your contact with us. Personal data is information that can be linked to you as an individual, such as your name and contact information. Your personal data is handled in accordance with the current provisions of the Personal Data Act (PUL). When you place an order with Snälla Alice, you need to provide personal data such as: name, address, and email address. By making a purchase, you agree that we store and use your data to fulfill our agreement with you. Your personal data will only be disclosed to third parties to provide you with our services or at the request of public authorities if they have a legal basis to access the personal data. No personal data will be sold to third parties.

Who is responsible for the processing of your personal data?

Screw my Beauty AB, with organization number 559275-0904, is responsible for the processing of your personal data. Please note that our payment solution providers, such as Klarna, process personal data they collect from our website when making a purchase and are themselves responsible for their processing. If you wish to contact us about the processing of your personal data, please contact us at info@snallaalice.se.

We will store necessary data for as long as we are required to store the information according to accounting law. According to GDPR, you have the right to access the information we have registered. You also have the right to request that the information be corrected. If you believe that we in any way do not meet the requirements for how personal data is handled, you can contact the Data Protection Authority. In connection with registration and ordering, you agree that we store and use your data in our business solely for the purpose of fulfilling and providing the service you expect from us. According to the Personal Data Act (PUL), you have the right to receive the information we have registered about you, and if you consider it to be incorrect or irrelevant, you can request correction or removal from our customer register. In such a case, please contact our customer service at info@snallaalice.se.

We process your customer data to:

Manage and deliver your purchase.
Comply with laws and regulations (e.g., the Accounting Act).
Communicate with you and answer your questions when you contact us.
Ask you about your experience with us and our products.
Remind you of an abandoned "shopping cart."
Provide offers and inspiration to you. Both through newsletters, social media, and otherwise online and offline.
Maintain your potential customer account.

We assure you that we never sell personal data to third parties.

DISPUTES

Any disputes will primarily be resolved through our customer service.

As a consumer, in the event of a dispute, you have the right to refer the dispute to the National Board for Consumer Disputes (ARN). It is our policy to follow ARN's recommendations. You can contact ARN via their website, www.arn.se (where you can also read more detailed information about the Consumer Sales Act and the Distance Contracts Act, etc.) or by sending a letter to ARN at the address:

Allmänna Reklamationsnämnden
Box 174
101 23 Stockholm

For other matters, we refer to the European Commission's online dispute resolution tool: http://ec.europa.eu/consumers/odr/