TERMS OF PURCHASE

COMPANY INFORMATION

Snälla Alice is a Swedish brand and is operated by the Swedish company Screw my Beauty AB, with organization number 559275-0904.
Our head office is located in Gothenburg at the address:

Snälla Alice
Kyrkogatan 17
411 15 Gothenburg

Email: info@snallaalice.se

ORDER

All prices are stated in Swedish Kronor and include the VAT applicable at the time of sale, currently 25%.

To make a purchase on www.snallaalice.se, you must be over 18 years old. If you are under 18, parental consent is required according to the Parental Code. By placing an order on snallaalice.se, you agree to the terms published at the time, as stated below, and certify that the information you provide about yourself is correct. Once you have completed your order, an order confirmation and receipt will be sent to your email address. If there is an error in the order confirmation or you do not receive one, please contact our customer service at info@snallaalice.se.

We recommend that you save the order confirmation to facilitate any future contact with our customer service. The confirmation also serves as proof of your purchase.

DISCOUNTS AND GIFT CARDS

Discount codes and promotional offers do not apply to the purchase of gift cards. If a discount code has been mistakenly used in connection with the purchase of gift cards, we reserve the right to cancel the gift card and refund the amount paid to the customer.

PAYMENT OPTIONS

Klarna
Klarna offers a range of payment options: Swish, card payment, invoice, credit account, or direct bank payment. Whichever payment option you choose, Klarna handles the payment transaction while the actual purchase of the goods or service is made directly by Snälla Alice. For Klarna's full terms and conditions, read here.

DELIVERY TERMS

Orders are packed no later than the next business day. All packages are sent with Postnord, and the normal delivery time is approximately 2-3 business days. The shipment will be delivered directly to the mailbox at the specified home address. Orders placed on weekends and public holidays will be shipped on the next business day at the earliest.

It is the customer's responsibility to provide a correct and complete delivery address when ordering. To ensure that PostNord can identify the correct address and deliver correctly, it is mandatory to state your apartment number (only applies to apartment dwellers), 4 digits (e.g.,: LGH 1001). If you do not know your apartment number, you can find it here. If a shipment fails to arrive due to an incorrectly provided address, apartment number, or name, the customer is responsible for this.

If the package is returned to us due to an incorrect address or inability to deliver, the customer will be charged a new shipping cost for us to resend the order.

If the package is lost due to an incorrectly provided address, the customer is responsible for the lost order value. If the customer still wishes for the products, a new order must be placed and paid in full.

If delays in delivery occur (without us notifying you of a longer delivery time), please contact our customer service at info@snallaalice.se.

RIGHT OF WITHDRAWAL AND COMPLAINTS

According to the Distance Contracts Act (as per the Swedish Consumer Agency), private customers have a 14-day right of withdrawal. However, at Snälla Alice, you always have a 60-day open purchase policy. This means that as a customer, you have the right to cancel your purchase within 60 days of receiving the item. When exercising the right of withdrawal/open purchase, the customer is responsible for the return shipping cost. Within 14 days, you can cancel your purchase here. If more than 14 days have passed, you are entitled to open purchase and can make a return here. For further questions or concerns, you can email us at info@snallaalice.se.

Since earrings are a hygiene product, the seal must be unbroken for any return. However, it is perfectly fine to exchange for another size or item even if the seal is broken.

You always have a guarantee on the products you purchase from us (2 years), however, defects must be reported within a reasonable time after discovery. We always try to remedy the defect first, then replace the item, and finally, repurchase. Please contact our customer service regarding questions about complaints and returns at info@snallaalice.se.

When exercising the right of withdrawal on an entire order within 14 days, the original shipping cost will be refunded to you up to the amount of our standard shipping Postnord 1st class letter domestic (SEK 39). Extra costs for more expensive shipping options will not be refunded. Our return shipping fee of SEK 49 will then be deducted from the refund.

Refund for received and approved returns will be made as soon as possible, but no later than within 30 days.

HANDLING OF DIFFERENCE IN PRICE UPON EXCHANGE

We want you to be completely satisfied with your jewelry from Snälla Alice. When exchanging a product, the following procedures apply to price differences:

1. Exchange for a product with a lower price

If you exchange for an item that has a lower price than your original order, a price difference will arise. This price difference will be refunded in the form of a digital credit note.

  • Validity period: The credit note is valid for 12 months from the issue date.
  • Delivery: The code will be sent either to your email address or your personal account on the Snälla Alice Webshop.
  • Usage: The code can be used as a payment method for future purchases in our web store.

2. Exchange for a product with a higher price

If the new item is more expensive than the original product, you pay the price difference using the payment options offered at checkout when the exchange is processed.

3. Special conditions for campaigns

When exchanging an item purchased during a campaign (e.g., "Gift with purchase" or volume discount), the value of the credit note will be based on the actual amount you paid after all discounts have been applied.

LIMITATION OF LIABILITY

We accept no responsibility for indirect damages that may arise due to the product. We accept no liability for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions.

PRIVACY POLICY

We are committed to protecting your personal integrity and want you to feel secure in your interactions with us. Personal data is information that can be linked to you as an individual, such as your name and contact information. Your personal data is handled in accordance with applicable provisions of the Personal Data Act (PUL).When you place an order with Snälla Alice, you need to provide personal information such as: name, address, and email address. By completing the purchase, you agree that we store and use your information to fulfill our agreement with you. Your personal data will only be disclosed to third parties to provide you with our services or at the request of public authorities, if they have a legal basis to access the personal data. No personal data will be sold to third parties.

Who is responsible for processing your personal data?

Screw my Beauty AB, with organization number 559275-0904, is responsible for processing your personal data. Please note that our payment solution providers, such as Klarna, process personal data they collect from our website when making a purchase and are themselves responsible for their processing. If you wish to contact us about the processing of your personal data, please contact us at info@snallaalice.se.

We will store necessary data as long as we are required to keep the information according to the Accounting Act. According to GDPR, you have the right to access the information we have registered. You also have the right to request that the information be corrected. If you believe that we in any way do not meet the requirements for how personal data is handled, you can contact the Swedish Data Protection Authority (Datainspektionen). In connection with registration and ordering, you agree that we store and use your data in our business solely for the purpose of fulfilling and providing the service you expect from us. According to the PUL (Personal Data Act), you have the right to access the information we have registered about you, and if you believe it to be incorrect or irrelevant, you can request correction or removal from our customer register. In such a case, please contact our customer service at info@snallaalice.se.

We process your customer data to:

  • Manage and deliver your purchase.
  • Comply with laws and regulations (e.g., the Accounting Act).
  • Communicate with you and answer your questions when you contact us.
  • Ask you about your experience with us and our products.
  • Remind you of an abandoned "shopping cart."
  • Provide offers and inspiration to you. Both through newsletters, social media, as well as online and offline.
  • Maintain your potential customer account.

We assure you that we never sell personal data to third parties.

DISPUTES

Any disputes will primarily be resolved through our customer service.

As a consumer, in the event of a dispute, you have the right to take the dispute further to the National Board for Consumer Disputes (ARN). It is our policy to follow ARN's recommendations. You can contact ARN via their website, www.arn.se (where you can also read more detailed information about the Consumer Sales Act and Distance Contracts Act etc.) or by sending a letter to ARN at the address:

Allmänna Reklamationsnämnden
Box 174
101 23 Stockholm

Furthermore, we refer to the European Commission's online dispute resolution tool: http://ec.europa.eu/consumers/odr/