At Snälla Alice, you always have a statutory 14-day right of withdrawal and a total of 60 days of right to return and exchange from the day you receive your order. In the event of a return, you as the customer are responsible for the return shipping cost (22 SEK for exchanges and 49 SEK for returns/refunds).

Please note:
Our earrings are sealed hygiene products. According to our terms and conditions, the right of withdrawal can only be exercised if the product’s hygiene seal remains completely intact and unopened.

You can cancel your order as long as it has not yet been shipped by using our digital cancellation form here. Use the return and claims form below if you wish to return an item you have already received. If you have any questions, you are always welcome to contact us at info@snallaalice.se.

READ MORE ABOUT OUR TERMS & CONDITIONS HERE!

RIGHT OF WITHDRAWAL

Under the Swedish Distance Contracts Act (in accordance with the Swedish Consumer Agency), private consumers have a statutory 14-day right of withdrawal. But we at Snälla Alice have chosen to be more generous and give you a full 60-day return policy. This means that you as a customer have the right to return your purchase within 60 days of receiving the item.

Because earrings are a hygiene product, the seal must be unbroken in the event of a return. Any refund will be issued using the same payment method as the order was paid with. The actual refund will be processed as soon as possible, but no later than within 30 days.

RETURNS & EXCHANGES AT SNÄLLA ALICE

When exercising the right of withdrawal on an entire order within 14 days, the original shipping cost out to you for our standard domestic 1st class letter shipping (39 SEK) will be refunded. Additional costs for more expensive shipping options will not be refunded. Our return shipping fee of 49 SEK is then deducted from the refund.

  • Right of withdrawal (14 days): Full refund including the standard domestic 1st class letter shipping cost (39 SEK) – Return shipping fee: 49 SEK.
  • Open purchase / Right to return (60 days): Refund for the products (the original shipping is not refunded) – Return shipping fee: 49 SEK.
  • Right of exchange (60 days): Right to exchange all or parts of the order. Reduced return shipping fee: 22 SEK.
  • Earrings are a hygiene product. Right of withdrawal/Return/Open purchase requires an unbroken seal. Exchanging for another size is fine if the item is unused (even if the seal has been broken, as long as the jewelry post and surface are in like-new condition).

HANDLING DIFFERENCE IN EXCHANGE

We want you to be completely satisfied with your jewelry from Snälla Alice. When exchanging a product, the following procedures apply to price differences:

1. Exchange for a product with a lower price

If you exchange for an item that has a lower price than your original order, a price difference will arise. This price difference will be refunded in the form of a digital credit note.

  • Validity: The credit note is valid for 12 months from the date of issue.
  • Delivery: The code will be sent either to your email address or your personal account on the Snälla Alice Online Store.
  • Usage: The code can be used as payment for future purchases in our webshop.

2. Exchange for a product with a higher price

If the new item is more expensive than the original product, you pay the difference using the payment options offered at checkout when the exchange is administered.

3. Special conditions for campaigns

When exchanging an item purchased during a campaign (e.g., "Gift with purchase" or quantity discount), the value of the credit note is based on the actual amount you paid after all discounts have been deducted.

WARRANTY

You always have a 2-year warranty on the goods you purchase from us. However, defects must be reported within a reasonable time from when they were discovered. We always try to remedy the defect first, then replace the item, and finally offer a refund.

COMPLAINT

As a consumer, according to Swedish law, you have the right to claim a product for up to 3 years after purchase, however, within a reasonable time from when a defect was discovered. The right to claim applies to defects that can be attributed to the production of the product and therefore does not apply to normal wear and tear or aging of the product.

Screw my Beauty AB reserves the right to first remedy the defect, secondly to redeliver the product, and lastly to repurchase the product.

Please note that Screw my Beauty AB does not cover return shipping.

In the event of a dispute, we follow the decisions of the National Board for Consumer Disputes.